Cancellation & Refund Policy

Our transparent and customer-friendly cancellation and refund policy ensures you shop with confidence and peace of mind.

Cancellation Before Shipping

100% refund if cancelled before order is shipped

Within 24 hours of order

Cancellation After Shipping

Refund minus shipping charges

Contact customer support immediately

Refund Processing

Refunds processed within 7-10 business days

To original payment method

Refund Eligibility Scenarios

ScenarioEligible for RefundTimeframeAction
Damaged ProductYesWithin 48 hours of deliveryFull refund or replacement
Wrong ProductYesWithin 48 hours of deliveryFull refund or replacement
Product Not as DescribedYesWithin 7 days of deliveryFull refund or replacement
Changed MindNo-Not eligible for refund
Opened/Used ProductNo-Not eligible for refund

Cancellation Policy Details

1. How to Cancel an Order

  • •Log into your account and visit 'My Orders'
  • •Click on 'Cancel Order' next to the order you wish to cancel
  • •Select the reason for cancellation
  • •Submit the cancellation request

2. Cancellation Timeframe

  • ✓Before Shipping: Orders can be cancelled anytime before shipping confirmation is sent
  • ⚠After Shipping: Once shipped, you need to refuse delivery or return the product

3. Partial Cancellations

Partial cancellations are allowed for orders with multiple items. You can cancel specific items from your order before shipping.

Refund Policy Details

1. Refund Process

1

Request

2

Inspection

3

Approval

4

Payment

Complete refund process takes 7-10 business days from approval.

2. Refund Methods

Credit/Debit Card

Net Banking

UPI

Wallet

Refunds are processed to the original payment method used during purchase.

3. Non-Refundable Items

  • •Personalized or custom-made products
  • •Digital products (e-books, guides, etc.)
  • •Products damaged due to customer misuse
  • •Perishable goods

Need Help with Cancellation or Refund?

For assistance with cancellations, refund status, or any related queries, please contact our customer support team.

Phone Support

+91 1234567890

Response Time

Within 24 hours

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